Refund policy

Initiating a Return: Due to the personal nature of our products, all sock purchases are final sale for hygiene reasons. We are unable to accept returns or exchanges on socks once shipped.

Defective or Damaged Items: In the rare instance that you receive a defective or damaged item, please contact us at hello@mercharities.com within 15 days of receipt. We're committed to making it right.

Final and Sample Sale Items: Items labeled as "Final Sale" or "Sample Sale" are not eligible for returns, refunds, or exchanges.

Why no returns? Every Mercharities purchase directly funds winter supplies and warm essentials for individuals living on the street in the GTA. Thank you for your understanding and support.